u/Different_Cover3956

Is anyone else having trouble opening their app with Touch ID?

Previously, I could log in by manually entering my username and password, but now that option is gone. The app forces me to use Touch ID, yet it doesn’t work even when I press my thumb correctly.

I also don’t have the option for Face ID, even though they asked for a selfie earlier. My phone does support Face ID, so I’m confused. I’m using a Samsung device).

I tried setting up or recovering my account several times, but it still doesn’t work. How do you fix this issue?