u/DewdropAtelier

This is the actual unboxing video for reference.

I want to acknowledge that there was a mistake from my end initially, and I took responsibility for it.

However, the way this situation is now being handled is going beyond a genuine concern. Reaching out to my customers and followers, and targeting my business in this manner, is not a fair way to resolve an issue.

I am still open to resolving this respectfully and have already offered a clear solution.

I request everyone to please look at the complete picture before forming an opinion.

I am a small business owner and I am currently dealing with a situation that has started affecting my brand and mental peace, so I wanted to share my side as clearly as possible.

A customer recently accused me of scamming her, but she has not posted any proper unboxing video to support the claim. As per standard practice, an unboxing video is important to verify issues. From what I have seen, the packaging appears to have been opened before the actual product was shown, and there was no intact seal on the box. Because of this, I am unable to fairly assess the claim as per my policy.

That said, I still took responsibility from my end. An intern was involved in the packing, but as the owner, I am accountable.

Even after this, I offered a resolution. I asked her to return the product and I am ready to provide a full refund or a replacement. This option is still open, but she has refused to proceed with it.

For context, I had already gone beyond standard terms in this order. I charged ₹100 for shipping even though the actual cost was higher due to her location, and I also offered a discount on the product. And again If I bear the shipping again for replacement, as a small business, what am I left with?

There is also some background to this. Prior to this issue, she had made a post using defamatory language and false accusations against me and my brand. I have proof of this, and the post was deleted after I mentioned possible legal action.

Since then, things have escalated beyond a normal customer complaint. She has been reaching out to my followers and customers through DMs, and even people who are supporting me are being called names or harassed. This is where it starts impacting my business directly.

The issue itself is very minor, but it is being presented in a way that is damaging my reputation.

I am still open to resolving this in a fair and respectful way and have clearly communicated that.

I just request people to avoid forming conclusions based on one-sided claims, especially when there is no proper proof shared.

If anyone has advice on how to handle this situation further, I would genuinely appreciate it.