u/DevilishlyHandsome63

.... To process a refund?

I purchased an album from a German seller who promptly contacted me and said UPS had contacted him saying they didn't recognise my address in the UK. I've had packages from UPS before no problem, but the seller said they (UPS), would be in touch with me.

There was no contact, so I advised the seller and asked how we should proceed. He said the best course would be a refund which I agreed with.

I heard nothing for a week, so sent a chaser email a few days ago, and have heard nothing.

How long would you give them before involving PayPal?