u/Desperate_Board_489

Dealership scam or genuine mistake?

Dealership scam or genuine mistake?

So I take my 2019 Tacoma to the dealership for the 75k miles service. Of course the service guy shows me 12 things the truck “needs” and it all totals to over 1k. I pretty much decline everything but I have been thinking about getting the transmission fluid done. So I tell him the price is high for the transmission fluid ($300) and he says he can get it down to $260 for me and that he’ll discount the oil and filter from $85 to $19.99. So $280 total for the oil and transmission fluid change and I sign off on it on his tablet. Then a couple hours later he calls me and says hey man I made a mistake I gave you to much of a discount because I didn’t know your truck takes 6 quarts of trans fluid so it’s going to be $350 now. I politely decline and say if that’s the price now I’ll pass. He says the old trans fluid is already drained so he’s trying to “work with me” I basically said I’d like to pay the agreed amount I signed for and he told me he’d call me back in the morning before I pick it up to work it out whatever that means. Now am I being scammed or did the guy genuinely mess up?

Update: After reading everyone’s replies I will definitely not be giving the stealership anymore money than what I signed for and it will be my last time bringing my truck to one. The sales guy also called me back this morning and after some back and forth he says he can get the trans fluid change down to $307 and he’ll take the difference out of the shop fee and he’ll take another $10 off the oil change. It’s so stupid how these places work I wish it was just as simple as getting my original quoted price but I’ll bring that up when I get there in an hour. I’ll update after with what happens.

Final update: Got to the dealership and told the service guy I would just like to pay what I originally signed for and without a fight he agreed. I feel like he was just trying to bait and switch me over the phone. I will never take my truck to a dealership again and will be trying to do most maintenance myself.

u/Desperate_Board_489 — 6 days ago