The escalators at the station are broken constantly — not once in a while, not occasionally, but literally every other week. And every single time it happens, it takes weeks to get repaired. Then it works for a few days and breaks again. Rinse and repeat.
This is not a rare inconvenience anymore, it’s a pattern of total mismanagement.
Thousands of people use these stations every day. People commuting to work, carrying bags, elderly riders, injured riders, parents with strollers — and somehow it’s acceptable to have basic infrastructure constantly out of service?
At this point it’s not even about “maintenance,” it’s about complete operational failure. If the same escalators keep breaking over and over and the turnaround time for repairs is this bad, then the issue is clearly not the escalator — it’s the people managing the system.
PATH management needs to be held accountable because this has become absurd.