Frustration with broadband providers
Its that time again, to renew my contract. Two years ago when I renewed, Virgin Media had just built their fibre product in the area but due to the persistence and dishonesty of their sales people I refused to switch to them. I was hearing noises about Openreach being available "within the next year" so I let my current provider, PlusNet, renew my contract for two years with the proviso that when Openreach completed their fiber network I would be automatically switched over to fiber. Well two years have come and gone and no Openreach network. Their was a flurry of Openreach engineer activity in the automn of 2025 and I ask one of the engineers when full fibre will be available and he though in the spring of 2026, yet here we are and no further activity and nothing heard from Openreach. Their checker is still stating "building within the next year".
So I have the same dilemma as I had two years ago - go with virgin media or stay with PlusNet on the FTTC "fibre" product. I spoke with Ofcom who could not give me any further information. They did point out that I was already on FTTC so not a priority, which was being given to copper customers. I was then given the usual advice to speak with my provider - who could only tell me as much as the Openreach checker was telling me. I got a distinct "not our problem" vibe.
I guess I can understand the reason for priorities, but it misses the point: do I lock myself into an inferior FTTC product for another two years or run with a company that has given me good reason not to trust them. A dire choice and that's before I even look at reviews.
Why is there no one I can talk to to get a more definite timeline?