Gfiber move service is terrible
The house I'm moving into has fiber but no jack. Gfiber won't send me a jack, they won't send me a technician to give me a jack until after I move.
I can't create a second account to tie to the new address because the address is stuck in my main account with the move request when I cancelled it.
Support doesn't work. They've escalated it twice, "please wait 24 hours", "please wait 48 hours". I've waited and got told the escalations themselves were cancelled.
For the love of everything, do not move your service. Create another account and start fresh. Avoid support, they'll tell you they're working on it but they're not. It doesn't seem like they can review prior conversations, no notes, just a blank "agent" that needs to be filled in with all the information every single time you sign in.