Traeger support - Robots, AI or Dementia?
Hi Guys,
So, my title might sound like im joking, or trying to sound funny. Rest assured, Im not joking. The conversations I have with Traeger support reminds me about the conversations I have with my Aunt who has dementia.
I run a fairly large facebook group with smokers. Constantly, we get posts regarding the horrible assistance and lack of consistant technical/order support among people who own or just bought Traegers. Lots of times I get messaged about it for help, since im an Admin. I help them as best I can, and have volunteered to speak to traeger myself about the issue theyre facing, as I have experience dealing with them.
Usually, Im able to get an answer or help from the first person, if not, maybe the second person I get in touch with, but it feels like I literally have to explain their job to them and how to do it.
Today was different though, Ive talked to 8 people, 2 over the phone, including a supervisor, and I am unable to get a tracking number for this poor guys order that he placed a month ago for a timberline XL.
It gets to a point.
Literally what are we supposed to do? I dont know if these people are braindead or if theyre robots, as I swear sometimes when they phone me, they sound exactly like a robot.
What makes me steer away from the robot theory however is the fact that they cannot get the email correct after I correct them.
But the most concerning thing is, using some info that previous chats I was on provided me with, I attempted to try and phone day and ross and see if they could help me with the unit. I gave them a few reference numbers, and to my surprise, they were to a completley different order, to someone in alberta. I contacted back traeger, asked them about it, and the person on chat, instead of correcting the situation, provided me with every piece of the customers sensitive information including his address, phone and email.