Please, Escalation Help: after almost fixing - files "gone" without restore
I am a school psychologist on Day 29 of what has been the worst month of my professional life - being tormented by lack of actual help. I've lost hundreds of billable hours but mostly I'm in trouble right now.
This began with a BAA clerical error in March. Following weeks of begging, pleading, and unanswered promises to help with the migration (I only just received a response regarding that yesterday), I created a temporary domain and signed up for a new account while waiting for my primary domain to be "released."
I waited two days to ensure the files had synced; believing the process was complete and following the advice I had been given, I deleted that temporary account. It was only after the deletion was finalized that I realized the files had not actually migrated to the new account.
Now, those critical school and student files, years of professional work product, and my active working documents are inaccessible— ***even though I can still see them sitting in the Trash of the Shared Drive ("The Move").
This temporary organization (bridge domain) was officially deleted on April 13.
The Crisis:
I can still see years of professional records sitting in the Trash of the Shared Drive ("The Move"), but they are "frozen" because the owner account was decommissioned. I need the Organization reactivated please.
I know its not been that many days but this has been a MONTH long nightmare & I really need these documents for student special education records/mtgs that need to happen right now. They said 72 hours or whatever but all but 1 of my cases has actually had a response (but it was still just that it would be "escalated" almost a month after request.
What I've Done:
- Primary Case: 70200423 (plus 10+ other case numbers).
- Verification: I have provided all proof of ownership (Payments Profile, Customer ID, and Cloudflare logs) through official channels.
- Local Effort: I secured a 24gb local cache, but without the original account index, the files are mostly unreadable hex blobs. I have exhausted all manual workarounds.
Request:
Is there a Product Expert here who can help escalate this to Engineering for a manual restoration of the Org? I have the financial and infrastructure proof ready to provide to a verified representative.
I would sincerely be grateful.