Help with returning a patio set from Walmart
I purchased a patio set from Walmart.com almost a month ago. Thinking I had all the pieces, I started assembling, just to find out I was sent a duplicate piece but missing one. The pieces are similar but one needs to be a bit wider for the base of the chair.
I’ve been calling Walmart customer service multiple times a week for almost a month now trying to figure out how to get this resolved. they can’t send me the missing piece. The manufacturer says I have to go through Walmart. I can’t return the set in store because I no longer have the box and the set weighs 100 lbs and I can’t carry that on my own.
Walmart has said they’ll arrange a pickup twice now and both times I wait a week and don’t hear from anyone.
Not sure what else I can do. This wasn’t a cheap set and it’s frustrating that the only issue is that I was given a set with a missing piece and now no one can fix the mistake.