Need urgent advice from Germans with banking/legal knowledge
So basically, my sister is currently in Germany for a six-month college exchange program. She has a blocked account in Germany that contains the required funds for her stay, and every month the bank is supposed to release a fixed amount for her living expenses.
However, last month she didn’t receive the monthly transfer. She contacted the bank multiple times, and they keep saying it’s a “technical issue” that should be resolved soon. But it has now been THREE WEEKS, and every time they give the same vague response without actually releasing the money.
She still has enough cash for daily expenses, but the problem is payments that can only be made through bank transfer, such as rent and insurance. The deadlines are getting very close, and she still cannot access the funds that legally belong to her.
Does anyone know if there is a specific institution, financial authority, consumer protection agency, or legal organization in Germany that we can report this to or contact for help? Any advice would be greatly appreciated.
Thank you in advance.