u/Dapper-Turn-3021

I’m building a Shopify app to automate customer support.

Everything is built and tested, and it’s working as expected except for one issue with the access token.

Currently, I’m using the OAuth API to connect my app to merchant stores, but the access token I receive is only valid for 1 day.

I’ve already gone through the Shopify documentation and followed the recommended steps, but I’m still not able to get a long-lived (offline) access token.

Does anyone have experience with this or know how to resolve it?

Hey folks,

I’ve been working on an AI tool that acts like a customer support agent for Shopify stores.

It can:

Answer customer queries

Check order status

Handle repetitive support questions

Goal: reduce the need for manual support.

It’s still early and I’d love some honest (even brutal) feedback from people actually running stores.

Happy to give free access in exchange.

Let me know if you want to try it!