It finally happened after 5 years in customer service.
I had a customer push back on each of my responses (to THEIR questions)
And then suddenly as if he shoots sparkles out his a$$ suddenly my male co-worker says the EXACT same thing and its all "oh wow thank you so much, thats so helpful"
Literally, had to hold my tongue before I tried to confront her for her sudden shift in attitude.
I know fellow customer service people will relate to the feeling of cringe when a customer approaches you EXPECTing a result that you are just not capable of fulfilling?
After a few years Ive started to notice the pattern of guilting, ignorance and manipulation.
Like customer who want to know when you work so they can ALWAYS see only you. At first I felt flattered and then once they start to get comfortable they start to ask for favours and it just makes me grimace
r the customers who spend more time waiting in line for a 10 second question or request that they couldve easily googled (able bodied only)
Customers that drive over an hour without confirming over the phone that we would do something for them???
Or the customers that insult your colleagues as if you arent going to tell your co-worker later?
People who EXPECT you to do something you literally can not do without legal repercussions.
So I work in TeleCo at a retail store, essentially a glorified sales person but they call it "customer rep".
I understand as a BRAND representative you would feel inclined to preach all the best attributes of products but CONSTANTLY inserting yourself with MY sales interactions makes you an A$$.
I dislike this BRAND rep so much, I genuinely would jump for joy if the company seized business with that brand but thats never going to happen haha.
Rant (sorry if its all over the place)
Anyways, so after being at this company for close to 2 years Ive learnt the true beauty of honesty. No sleezy sales, usually I approach by thinking "what would I want to know if I was this customer? and how can I find a beneficial product or service for them?"
My credibility and accountability to admit when I don't know something will always be more valued long-term than misleading people. Or just outright lying for gain.
I have plenty of confidence in the company's products and services so being intentionally misleading during sales feels redundant.
This one TECH BRAND representative who shows up every blue moon loves to cut in to my sales pitch for their products.
Most recently with this BRAND phone range I was going over battery life and hours.
Now on the websites tech BRANDS love to put "UP TO ___ HOURS" and then in really small writing (offline/background use)
This is just entirely misleading and customers WILL note the number you give them SO NO i will not be saying your stupid UPTO ___ hours battery but only if you dont use the internet ;) to EVERY customer.
STUPID. In this day and age majority of the population will be using media apps and that would drain a battery AT LEAST a few hours off of your ideal UP TO nonsense. The amount of people that take those numbers as gospel (as I also would) and then get disappointed when it doesnt reach that expectation will just be a pipeline into refund dispute or them thinking they got faulty tech.
So no if I shave a few hours off your perfect number its just the reality of how batteries work. And again you are an A$$ I'd rather you complain to my manager than keep randomly popping into the conversation and disappearing.
You are not helping.