TLDR at bottom.
I have a house on the market that was originally going to be sold mid January so I had a cut off notice in place. When the sell fell through I called to cancel my disconnect notice and also address that my flat bill would not be continuing as paying that much monthly for an unoccupied house makes zero sense. The representative cancelled the cut off, which automatically reinstated my flat bill and didn’t record that I wanted flat bill cancelled or cancel it. I remember specifically talking with them about flat bill not continuing. When I called again because I was being overcharged, they said I needed a supervisor and none were available so I had to wait for a call back, multiple times. This also created where I could not cancel my flat bill with a normal representative due to a note on my account. When I finally got ahold of a supervisor I was told since the representative didn’t note I wanted to cancel flat bill I’m out of luck. It’s cancelled now (finally) though I ended up paying over $1000. Chat gpt says I can report to the power commission and from what I gather, this may not be too unusual of an occurrence.
I could have been more timely in catching it though I didn’t figure it out til the empty house February/March bill matched the January one.
TLDR: Georgia power didn’t cancel my flat bill when I thought it was cancelled (and spoke with representative) and I vastly overpaid to power an unoccupied house that they won’t refund because they claim I didn’t cancel it. Their representative made a mistake. I can make a report to the Georgia Public Service Commission though wonder if anyone else has dealt with a similar issue and the result. Thank you!!