u/DClark1212

So here's my issue and could use some advice please. I booked a flight for me, my girlfriend and her son. I then canceled that flight to change things and accept the flight credit to rebook something else, not knowing for some reason the flight credit gets split and sent to her and her son as well(who is 4 years old). Customer service told me I needed to transfer the flight credits from her and her son to my account so I can rebook the flight. They told me I needed to create a Southwest account for a 4 year old because that's who's name my money was refunded to. So whatever, I did that and transferred all the funds back to my account where they were originally paid from. NOW when trying to book another flight with us 3 using those flight credits on my account they're telling me I can't use all those flight credits because they're all in my name and only MY initial flight credits can be used for my name. Since they don't have flight credits in their name anymore they can't use theirs. This is the dumbest thing I've ever heard. Customer service said there's no way for them to override it and that I need to file a complaint through corporate to maybe try and get a one time exception to use the flight credits I received from them. Had I known I need to leave $650 in a nonexistent account for a 4 year old under his name I would have, however who tf thinks that's the proper way to do it when customer service is telling me to transfer the money back to myself and all the money initially came from me and my card from my account. I don't understand how to go about this and it's insane I'm having to do this just to rebook a flight.