Hi all,
I’m aware in Feb the acquisition happened in my area where quantum fiber is now servicing our WiFi instead of CL.
However, we have had zero internet issues since and the email said we had to do nothing. Suddenly, today our WiFi goes out. I contact CL and they say they can’t service the WiFi because it’s now with QF. I call QF and they say we don’t have an account with QF for them to service it either right now. The rep told me CL has to transfer it over or we have to cancel with them and open a new account with QF.
I’ve tried twice now to talk to CL reps who either drop our chat or just won’t help and say to call QF.
Has this happened to anyone? I can’t tell if our service is cancelled or CL just won’t service it now.
I just don’t understand how they can keep billing us and taking our money but not service us under the same parent company as QL. It sounds like we will have to somehow switch to QF regardless but this whole process with CL is so frustrating and makes no sense to me.