u/Curious_Tangerine911

Hi! After we did AC work, the customer reported a noise. We came back, inspected, and diagnosed the power steering pump as failing. Typically, these pumps last 100k–150k miles, and your vehicle is over 160k. Even though this is unrelated to our prior service, I spoke with the customer, and we agreed that we would cover the labor at no charge. We’ve also sourced the part for $120 cheaper, which the customer would supply, btw i showed her the price difference. The wife seemed to understand and was happy with the resolution. However, the husband was not and was talking about "service after the purchase", however, the purchase was AC compressor, and I checked the work, and my mechanic did the job properly. Im i being unreasonable asking the customer to just supply the parts?