Bags Lost on B2B Room Change?
The short of it: Has anybody been successful in getting more than 250$ reimbursed for lost luggage (from Princess), and how did you go about it?
An entire bag of items purchased from the onboard gift shop was lost on a B2B room transfer... and the amount they are willing to reimburse is less than half of the receipt from the gift shop (which they acknowledge as still having on file, and was submitted with the lost luggage form), since the carriage contract only covers up to 250$ for lost luggage. There was a handful of personal items tossed on top, for which I don't have receipts, nor expected reimbursement.
For people unfamiliar with a B2B with a room change process, the instructions are (basically) to pack up any smaller personal belongings and put them near the door/closet area, and hang up your clothes. A team will come in during turnover and move it all over for you. You are not "supposed" to handle your own luggage (and the front deck discourages it)... which means you are quasi-forced into relying on their services. All the other bags made it through, and a photo I took it it all shows that the lost bag was placed in the middle of the other bags.
The phrasing from the claims officer indicates they find the matter settled with a 250$ cash reimbursement, on over 500$ worth of receipted goods purchased from the ship; at a minimum, I would have expected ~500$OBC to cover the lost goods from the ship... purchased with OBC.