Prolonged tantrums in the library?
So Ive just started my second library job. I'm a circ. assistant. My previous library had Children's on a seperate floor, but my new place is all open plan. So you hear all the kids noise. I am ok with the happy excited squeals and don't care if the kids run around, although technically they're not supposed to, but nobody enforces that rule. What is really hard for me is the kids who have long, long screaming tantrums because it seems like they dont want to be here, or maybe there sick or tired or hungry. And the parents just let them cry and scream forever and don't take them out or do anything. Sometimes adult patrons complain. It must be very hard for patrons on the spectrum, too, I would think. I know nobody seems to believe that libraries are supposed to be quiet anymore, and nobody wants to make parents feel unwelcome. But do ANY libraries have policies on really excessive, prolonged, deafening screaming? Or if no policy, is there a script they use with the parent? Like maybe, "Gee, your child is having a hard time. I think they need to take a break for awhile, and maybe you can try again later." Or offer them a study room if theres one available. Management at my library doesnt want to address this, but I feel like there's gotta be some alternative to just tolerating the endless screaming. Does anyone have policies or staff scripts to address this? Thank you.