u/Critical-Meet-7048

Like others here I pre-ordered several AES+ items on the Plaion Replai store the day it was announced. 2 days later everything except the Ultimate Edition became available on Amazon, so I requested to cancel those items, but keep the Ultimate Edition order.

I'm happy to say Plaion support let me know they have changed my order as requested, and have refunded the money for the cancelled items.

Sure, it took 2+ weeks, but I know they were overwhelmed with orders and support requests, so I'm just happy they were able to process my request without having to cancel the whole order and start over.

Just wanted to share this with others who may still be waiting for a support request to change an order.