"I don't want the problem solved, I want to be angry!"
Greetings, it's the nocturnal Countess Night Auditor here, still at a hotel that has two different brands in it. This story is from a little earlier this week, starring myself and a guest who is weird and hopefully never staying with us again. His words, but I echo the sentiment.
I had to do a shuttle run to the airport because my newest coworker, who is incompetent, showed up late to do so. When I got back and was finally able to log in, I got a call from a room where he announced himself by saying "This is Room [such and such]," and then went silent as if expecting me to know what was going on. Once I asked, he figured out I was someone else and asked to move to a different room because he keeps having noise complaints about the room above him.
I check the notes from the prior shift as soon as I get logged in and see where he keeps complaining, including asking to be moved to a top floor room the next day if one is available. We have those available that night and were nowhere near sold out, so I agreed to go ahead and move him. His attitude changed abruptly, acting all understanding that maybe it's just the family above him having kids and he doesn't want to seem like the bad guy. I assured him it wasn't a problem and no one would think he was the issue and after about 5 minutes he ultimately decided to move. I had to hear the same stuff when I took him the new keycard as well, including him asking if he needed to move to the new room tonight or if he could wait. Noting that odd question, I told him to move tonight. He claimed he would never stay at our hotel again after this stay, though.
Problem solved, right? Well, about 30 minutes later, he came down to the desk, hand me the key packet, and said he wasn't moving rooms. He refused, but he still wanted me to do something about the room above him. Now I was convinced he was actually the problem, but I still called up and asked them to quiet down.
But wait, there's more! He used our text-based service to then complain about our hotel, saying he never complains, but he's been trying to deal with the room above him being loud all night. He approached the desk and we refused to do anything about it, instead treating him like he was the problem. When I messaged him asking what else he'd like done after attempting to let him move to a new room as he asked, there was no response.
And that, finally, was that. I got a feeling he either messed up the room and doesn't want us finding out while he's at the hotel, or he's got a stash hidden in the room. He's more suspicious than a biker wearing sunglasses inside who wouldn't stop watching me every time he was in the lobby.