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From the press:

An incident recorded last Wednesday (18) caused fright and damage to residents of Marianópolis do Tocantins. According to reports and videos circulating on social media, an intervention carried out by an internet company allegedly caused failures in the electrical network, resulting in simultaneous explosions in power meters and poles in different parts of the city.

According to residents, several commercial establishments had their electrical equipment damaged, and some cases even registered small fires. The situation reportedly occurred after a failure during internet network maintenance.

Preliminary information indicates that the professionals responsible for the service may have made incorrect connections to the network, which may have caused overload and the explosions.

The scene generated concern among the population, who recorded the moment in videos shared on social media.

In an official statement, Energisa reported that the incident was not related to the concessionaire's maintenance activities.

According to the company, the incident was caused by external interference during the work of an internet company on the network.

"Energisa clarifies that the incident recorded in Marianópolis last Wednesday, the 18th, is not related to maintenance activities on the electrical grid. The case was caused by external interference in the network, during an intervention by an internet company, which caused the recorded damage," it informed.

The concessionaire also highlighted that teams were mobilized immediately after the incident and managed to restore power to all affected customers.

Energisa advises that consumers who suffered losses to electrical equipment can request reimbursement through the company's official channels, such as the telephone number 0800 721 3330, the Energisa On app, or in-person service.

The process follows the rules of the National Electric Energy Agency (Aneel), with individual analysis of each case.

The incident raises an alert about the need for greater care in interventions involving shared networks, especially in urban areas, where failures can generate significant losses for the population.

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