Anyone have a horrible experience with fraudulent activity on the credit card?
Like the title says. My card number was compromised in the beginning of the year. Immediately locked the card and requested a new number when I saw the fraudulent charge, then disputed the charge (early Feb) just got email today saying they ruled in favor of the merchant. In order to proceed with a further appeal i’m required to submit “proof” and get a police report. As of now i’m on the hook for a pretty big fraudulent charge and I’ll be paying all the interest until the appeal gets resolved in possibly another 90+ days. This is horrible CC service IMO as in the past with other cards it’s as easy as reporting fraud and getting a new card issued with no problems or issues and not being on the hook with a large charge. This card is a Mastercard world elite so i’m not liable for any fraud (per the card member agreement) didn’t expect to have to do a lot of legwork to resolve this issue. (The charge was across the world) I like in the USA and made a local purchase 30 minutes prior 😂😂😂. Customer service seems to be incapable of getting me in touch with the dispute department until I escalate the appeal. Will filing a complaint with the FTC be any help? Thanks!