What do you do if your store manager cannot make drinks? Apparently, at the time of their hire it was during Covid and for some reason they were unable to complete their training. It’s been years since then and they do not know how to make drinks. A lot of partners are getting burnout from working on bar and it would help if our manager could be placed on bar. The manager has been very critical and textbook about sequencing which is especially annoying when they refuse to be on bar or learn how to make drinks. Is there some sort of channel I that I can report this through? When they are on the floor they stick to DTO or warming. Any advice would be nice.
Edit: Adding this because I’ve read the comments. I’ve worked at two other locations in which the managers knew how to craft beverages. When we needed their help they would hop on bar no problem. Managers are NOT above doing barista work and we don’t need that mentality. You can’t operate a store and not know how to operate the store 😒