Hi everyone,
I looked around and saw some very mixed answers so I wanted to ask specifically.
I'm currently running a SaaS business with around 350 users. Around 300 of them are monthly and 50 are annual.
I am wondering what everyone else is doing in terms of customer notification settings.
For example stripe has a reminder setting, but it is a blanket reminder before a payment. I was using it for a little bit... But it's annoying especially if you're monthly to get notified before a payment comes out. - so I have turned it off.
Is anyone here using it ?
And there is an auto invoice to send to customers after a payment. I currently have that on... But is that also annoying for customers on monthlys ? I don't think I personally have any monthly sub that emails me an invoice monthly e.g. I don't notice google or Microsoft emailing me invoices every month.
What is best practice? What does everyone else do?
Note we're in Australia, UK and looking to expand to the USA in a few months. Average monthly payment is $40 average annual is $400 AUD.