My Experience Sending in My Denon AVR-X6700H Receiver for Repair
I tried every remedy, but my Denon AVR-X6700H receiver kept going into thermal protection mode. The speaker wires were not touching, it had plenty of space to get air, and I even bought an AC Infinity cooler. Buying a bigger, beefier power cord worked for a while, but the problem eventually came back.
I contacted Denon by phone. I explained all the troubleshooting steps I had already taken. They found my receiver in their database using the serial number from when I registered it. I bought it about a year and a half ago in open-box condition from World Wide Stereo's eBay store. WWS assure me it would come with the full three-year factory warranty.
Denon sent me a free prepaid shipping label. I boxed up the receiver in the original box, which I kept. Denon offered to send me a box and packing materials for free. I sent it to Norman's Electronics in Atlanta. I live in Tennessee, so it arrived in two days. I got a text from Norman's when they received it and a few days later when it had been added to a technician's bench for diagnostics. A day or two after that, I got a call from the technician. He said the left amplifier was failing, and the part is on backorder, so Denon decided to replace the unit with a refurbished model. He said I'd be receiving an email from Fed Ex with a tracking number in a few days. After about four days, I had not received an email, so I contacted Denon. They said the replacement would be shipping out the next day. The replacement arrived a few days later from United Stereo of New York. It looks new and works like it should. From the day I boxed it up until the day the replacement arrived, it was 16 total days. There were two weekends during that time, so it was only 12 business days.