When you help a customer, it somehow becomes your problem later 😅
Today I learned a hard lesson in customer service: sometimes trying to go the extra mile to help people just creates more problems down the line.
This one’s been a real lesson in “no good deed goes unpunished.”
I thought I was doing someone a favor by pointing them to a valid alternative when we couldn’t serve them directly. Fast forward a few weeks, and suddenly that “helpful tip” has turned into me being held responsible for every issue they have with their purchase, even though the entire transaction happened through a completely separate channel.
It’s wild how quickly a small, well-intentioned suggestion gets twisted into “you owe me a resolution for everything.” I’m all for supporting customers, but there’s a line between guiding someone and being on the hook for issues that aren’t even in my control.
Guess I’ll be sticking to “sorry, we can’t help with that” from now on. 😅