
Buyer claiming “fake” item
I sold a pair of brand new, boxed shoes on Vinted. The buyer has reported an issue, and claimed they had a “Nike Specialist” check them and confirm they are fake. (They were delivered yesterday evening and I woke up to this dispute this morning.)
They are 100% not fake, I have proof of purchase and the picture of the tongue they uploaded in their issue has all the codes that match the website page of the shoes, as does the box. I messaged the buyer, with the pictures of the codes, website, proof of purchase etc, proving authenticity, and they viewed the first messages, and then disappeared.
I pressed “contact Vinted”, and it said they’re reviewing the issue, without me having an option to send all this proof to them too. Is there anyway I can actually contact them and send over my stuff or not?
I am absolutely against them being claimed as fake and refunded to the buyer, which from what I’ve seen on here, would mean they keep them also.