Sorry if this is a bit long but I was just deactivated by Uber for “unsafe driving,” and honestly, this makes no sense based on the information Uber’s own app show!!!
For context, I drive in Chicago. My account shows:
4.99 star rating from riders
Uber Pro Platinum status
95 CMT Driving Insights score
5 safe driving challenges completed this month
So I’m struggling to understand how Uber can label me an unsafe driver when the same app is showing that riders rate me highly and their own driving insights system has me at a 95.
This feels like one of those automated/internal decisions where Cambridge Mobile Telematics flags certain events, Uber reacts to the data, and there is little to no meaningful human review. I understand that telematics can detect braking, acceleration, phone movement, speeding, etc., but those data points do not always tell the full story of what is happening on the road, especially in a city like Chicago where traffic flow, road conditions, aggressive drivers, construction, and defensive maneuvers are part of daily driving.
My issue is not that safety should be ignored. Safety matters. My issue is that Uber appears to be making a serious income-impacting decision based on internal tracking while ignoring the broader picture: rider satisfaction, overall score, account history, safe driving challenges, and the fact that their own system still shows me as a good driver.
I already submitted my appeal, but this is frustrating because drivers depend on this income, and we should not be deactivated by what feels like an automated scoring system without clear trip-level evidence, timestamps, or a real explanation.
Has anyone else dealt with a deactivation like this from Uber/CMT even though your ratings and driving score were good?