u/Confidence-Usual

Hello CMMC world. Im having an issue with PreVeil for 3 of my 65 users they are getting the "You are offline" error, but nothing will get rid of it. We've checked our firewall settings and allowed all things preveil, we've moved the key and reinstalled preveil. The only thing that will allow them to access preveil is shutting off the firewall for them temporarily(obviously dont want to do that for any stretch of time) or using our guest wifi(which removes them from our network and forces a few programs to fail.

Has anyone had any luck with the You are offline message in Preveil?