We're a 180 person company and over the last three or so weeks we have been evaluating procurement tools and Coupa was the first one we sat through demos for. The product is impressive but by the end of the second call it became clear we were not the audience they were built for, I mean the implementation alone was quoted at six months and the contract value would have made it our most expensive piece of software by a wide margin. if I'm being real with you here the demo was features we would never use.
Their account executive walked us through workflows for global procurement teams managing thousands of vendors across multiple regions and I kept thinking about our actual day to day which is a fraction of that complexity. By the third demo I started asking about pricing for the basics but was upset to find out the platform does not really unbundle that way.
Sorry for complaining so much guys I am just frustrated with the whole evaluation process because every demo is either a glorified spreadsheet that does not solve anything or another Coupa style pitch that ignores the realities of running procurement at a size like ours.