Disappointed in today’s JazzFest.
Weather caused rescheduling of performances and then an early (4pm) closure of the event. Understandable.
But why no communication? The app still shows the original lineups and there was zero communication that the event was closing at 4:00. The way we learned was by going to an empty stage and seeing a powerpoint slide where the performers should have been. And then checking with vendors who were packing up their things. Why not send an alert on the app we’re all using? Why not update the lineup grid?
Also, the shuttles. No one told the shuttle drivers that the event was closing early, so thousands of people who paid good $$ for transportation tickets stood in lines in the rain with no buses in sight. We all left early due to closures but couldn’t really get out because there were no buses to transport us.
I’ve been impressed by JazzFest organization in the past. I hope these early examples are not portending a downgrade in how it’s run.