Unifi Termination
Because of the frequent outage, i emailed unifi for termination and terminated through unifi app. Did all what they asked for, bill, docs, form etc.
Then i get a reply saying im still under 24 months contract which till Nov this year. I remember clearly my unifi installed back in 2023 proven by annual bill from unifi app(again). No unpaid bill RM0.00, no installment for any devices whatsoever. And at least for now they havent reply me back.
what can i do to fight this back, lets say they are still not letting me terminate. email MCMC?
Btw, anyone thinking to get isp from TM should think through. TM service is very bad, frequent outage. Bad fibre optics infrastructure, just look at the poles and dangling cables. You are lucky to get an operator from 100 hotline call. Easy fix doesnt even work. Technician donot come as expected. But if you dont pay ontime, they'll call you like no tomorrow!
update: Unifi has responded. They said, i have another 6 month because i bought the uni5g 39 postpaid sim back in nov 2024. No disclosure/consent of contract renewal from salesman and email. The sim is trash anyway, very bad coverage and ive terminated it after a few months
Good thing i still have the e-registration form pdf and it doesn't mention anything about home fibre contract renewal.
Now Ive emailed mcmc to help me solve this problem. See how it works out