Bought a Samsung AC last year from Croma. Hardly used it, maintained it properly, and even got it serviced by Samsung in October—no issues at all.
Now before even starting it this season, I’m told the AC has “no gas” and I need to pay for a refill.
How does an AC lose gas without even completing one proper season?
It gets worse.
The technician tried to connect me to someone he called his “TL” (team leader), but the guy refused to share any ID. The whole thing felt off and honestly raised a security concern.
I escalated this. Someone from Samsung HQ called and promised same-day resolution. That was 5+ days ago. No visit, no follow-up, nothing.
At this point it just feels like:
- You pay premium → get poor reliability
- Service teams avoid responsibility
- And you’re left chasing them for basic support
I had read bad reviews before buying but ignored them thinking “not everyone has the same experience.” Well… now I get it.
Anyone else faced this?