Puma Service Station Soweto
Very disappointing experience at this service station today.
After inflating my tires, I briefly went inside the shop for not more 5 minutes to buy something before leaving. When I returned, my vehicle had already been clamped and I was told to pay a release fee.
What makes this worse is that there were no clearly visible signs or written rules warning customers that vehicles would be clamped for briefly leaving the car unattended. The situation was handled in an unnecessarily aggressive and unprofessional manner instead of simply giving a warning first.
I understand the need to manage traffic flow at a busy station, but customers should be treated fairly and informed properly before penalties are enforced.
Management seriously needs to improve customer service, communication of rules, and how staff handle situations like this.