soundcloud refuses to address a complete block of pay from spotify -- is this just me?
So I've been distributing with Soundcloud for a while now, and it was all going good until I happen to check my Soundcloud For Artists page and realise that it's not been reporting any money from Spotify for the last two years.
I don't think too much of it for a bit but even when I download the bank statements, I literally can't find Spotify anywhere and I get a bit concerned, so I email SC support.
And they just dodge every single one of my questions for like six support threads straight. I swear there isn't a single human on the other side of these things anymore because I'm just getting the same old template every time no matter what questions I ask.
Has this happened to anybody else? It really sucks because literally just as I manage to start building a loyal fanbase on Spotify this kinda BS happens.
Any advice on what to do going forward?