Hi,
I’d appreciate your input on a challenge I’m working through.
I was tasked with creating a GPT in GPT Enterprise that evaluates our Salesforce transactions using our rubric.
Here are the main pain points I’ve encountered:
GPT cannot reliably determine whether the agent’s chosen path is correct.
Our knowledge base is outdated and therefore not a reliable source of truth.
GPT cannot navigate the Salesforce UI or overlays to automatically check transcripts.
One possible resolution I’m considering is to compile all relevant information—knowledge base content, Salesforce cases, transcripts, and the rubric—into an Excel file, then feed that into GPT for evaluation.
I haven’t tested this approach yet, so I’m very open to suggestions or alternative ideas.
Thanks in advance for your help!