Google removed ALL 300 reviews of my app, leaving only 3, why?
I have launched an app targeted for a niche group students of mine, while I already have a decent following on social media (100K+), in which I promoted the app. The app reached approx 5K downloads from the launch day, and reviews came from different countries, different devices, different android versions, featuring only and only real people, students of mine who found the app quite useful, reviews kept coming for approx 10 days after launch (today is day 11), people actually using the app. Reviews appeared on Google play console for a couple days but never on Play store, and now every single review is wiped, although the users spent time on the app itself. After contacting google they simply said (due to violating terms and conditions). what terms and conditions? I never ran incentivized reviews, nor rewarded the reviewers, I exported a CSV list from Google play console regarding all the reviews and how they all come from real, organic people, I even included screenshots about how much reach on social media did the app get, which obviously translated to real, organic downloads and reviews. And now my app sits at literally 3 reviews from all countries, which hugely affects my credibility.
I do understand they think it is bot traffic, but would bot traffic specify my name in the review itself, be in 4 different languages, come from 100+ different device models,from 20+ countries and be of a random day and app usage times, if yes, I might be running the greatest bot review farm of all time. Btw, after 24 hours they re-deleted 80 new reviews that happened organically, I believe that's it, I'm shadow banned.
What is the solution? What has happened?