u/Classic_Breadfruit18

We too had our confirmed reservation cancelled at Regency Rome (award reservation) this month. We have a family of 6 and finding 3 hotel rooms in the most popular city on Earth with a couple of weeks notice is going to be almost impossible. Upon further research it seems like Hyatt corporate has known since at least February? that this hotel was not going to open. How TF did they not notify members with reservations and make attempts to reaccommodate before a few weeks out? Several months ago I probably could have found a variety of available and affordable hotels in a good location. At this point? Most things that would work for us are sold out and what is left is astronomical. And of course we have all kinds of tickets and activities things booked on those dates.

AI seems to think Hyatt offers a globalist guarantee of an alternative room when a confirmed reservation is cancelled, but I can't find anything in the T&Cs. Does anyone know if there's an official policy on this at Hyatt? Link?

I absolutely cannot get my mortgage payment to go through due to Bilt's security system.

My personal bank account had to be verified because Stripe couldn't match account details. I was able to successfully link it using the manual method where they send two small payments.

My mortgage servicer uses Stripe for online payments, and I tried to setup payment from my Built account but it also said the payment couldn't match account details. Tried to setup a check pay but it said it couldn't pay from my personal account unless it was verified with Stripe. Since stripe isn't working on either end, am I just screwed?

I believe the issue may possibly be that both accounts (personal checking and mortgage account) are joint accounts. My name is on both accounts but so is my husband's.

So last night was 30 days from when my family of 6 is going to be in Rome and I needed to get our tickets to Colosseum. Was logged on right at 8:30 am in Italy, which is 8:30 pm here in Hawaii. Tickets started selling out immediately. Then the site decided to totally block my IP address so I couldn't get back on. Not with another device or anything on my home Internet. Tried again with my cell phone, by then it's 9:30. Got one adult ticket and 3 kids tickets then couldn't add any more to my cart. Checked out and started over. Was able to add only one more ticket for the young adult at about 10 pm and check out. Then after that my cell phone IP address was blocked as well. Tried my husband's cell phone. Couldn't get another ticket in my cart for over an hour. Then his IP got blocked. At this point every device was blocked by their security system. My husband tried to use his VPN then but apparently all those IPs are already blocked. As a last ditch I turned off my cell signal and went back on wifi and somehow I was able to get one more adult ticket, 2.5 hours after I started. Hallelujah, my whole family is going to the Colosseum and it only cost 38 euros and 2.5 hours of agony.

All I can say is what in the world is their IT system. I have never experienced such fuckery on any website in my entire life. I understand they are very high demand but this is not right that they are so easily blocking regular users just trying to get a few tickets for themselves. Does anyone have any tips because I want to try to get tickets to Domus Aurea tonight and am dreading the whole thing again.