Why is There Such a Communication Breakdown in our Specialty?
My daughter recently started as a tech at a well respected private practice in Cleveland. Even with a call center, there is frequently an hour hold time for the phones. At the hospital where I work, we receive 66K calls/year. The more I talk to ophthalmic professionals around the US, this is happening everywhere. I've only been in the industry for about a decade, but I had no idea this was such a widespread issue. Is it due to the increasing patient volume or something post-COVID related? I understand there are cracks in healthcare across the board, but certainly this can't continue. I worry about the standard of care when patients can't reach their doctor. Oh, you have a CRAO? If only we could have heard from you sooner, maybe we could have helped.