u/Chrystist

Bought a pair on discount from an auction store. Essentially, every time I close the case it disconnects, even with the buds out. I downloaded the app to get a firmware update, which it says it needs, but the update requires me to close the case, which results in it disconnecting and failing to update. Was wondering if anyone knew a workaround or if I should try to head to an Apple shop, even though I dont have a warranty.