I had to report someone on Sunday. This one was absolute bonkers.
I get a ride for a pickup at a mall, entrance number 5 (this is important). I get to the pickup spot, and I notice 2 things: it's a guest ride, and there's no one near the entrance in view. Then, the customer (not the rider) texts me in app that the pickup location is wrong, and I "need" to go across the street to get the rider. I inform the customer that the pickup locations are set by the customer (her) and that they need to be accurate. I wait out the timer and cancel for a no show.
Just as I get out of the mall's parking lot, I get a new ride request for a pickup at the mall, but a different entrance. I accept, and it's the same customer/rider. Now we're on to round 2. I go to the new pickup spot, the customer gets aggressive about getting charged twice, and continues to demand I go across the street. I remind the customer again that the pickup spot is not set by the driver but by the customer, and that it needs to be accurate to the rider's location for a ride to occur. Once again, the timer expires and I get a second no-show fee from her.
I get away from the mall, and start heading down the main road when I get a new ride offer that pays better than the last 2 offers combined, and starts at the mall's other side (yet another entrance). Out of curiosity I accept, and it's the exact same customer/rider. I head to the third pickup spot, customer gets aggressive in text again (customer's language is not my language, as each text has the notation at the bottom of being translated, and this time she said something that got the **** treatment). Customer is now trying to call me, gets declined every time. This time, I'm not even engaging her. I took a screenshot of the text where she apparently swore (the context surrounding it was "don't be a **** answer me").
After collecting the third no-show fee, I report the customer in each of the three rides for her behavior. She decided to report me back for yelling at her and calling her names. I countered with the point that I never answered the phone when she called, and no one came to the car, so I could not raise my voice to someone who is not able to hear it. Second, I shared the screenshot showing that my only engagement was reminding the customer about the need for accuracy with pickup locations, and that the only vulgarity in the entire exchange was from her and directed towards me. Support apologized to me, removed the report and rating, and told me they would remind her of their policy against aggressive customers (good luck on that doing anything though).