I’ve already reached out to Kraken support about this, posted in r/KrakenSupport, and also contacted them through social media.
On April 11th, support replied:
“Thank you for following up with us, we'll double-check with the team what can be done here, we will be back as soon as we have an update.”
Since then, I haven’t received any further response.
The issue is related to Kraken’s referral program.
My friend sent me a referral, and at the time the official page stated:
“You and your friend will both receive $100.”
No “up to,” no mention of variable rewards.
So I signed up, deposited around $200, and completed the required trading volume.
After that, I received:
$20.
I reached out to them and explained how this was not the best wording.
They gave me this reply
"The bonus can be up to $100 CAD, it doesn't mean it will always be $100.Yes, the bigger the deposit, the higher your bonus will be. the team will make the necessary corrections to the support article to clarify the bonus.
I asked them to honor the original amount (the missing 80$ for my friend and myself and they said they would keep me posted. They offered Kraken+ but my friend already had Kraken+.
Has anyone had Kraken support go silent after an initial escalation despite reaching out multiple times, or do they usually follow through with updates?