u/Choice-Dragonfruit29

I had my pell grant disbursed on 4/21 but no loans and I owe 2,300. Is my package maybe late? Also I checked my portal and it said I was missing a document that said FA PACKAGING COMPLETE DUE 2/22/26 does anyone know what it means? I’ve messaged my counselor several times and called but no response. This is really stressing me out as I don’t have an extra 2000 to spend this semester.