u/Cheeky_Aubergine

So I bought Jetpac’s “Unlimited Data” eSIM for a trip to Thailand. Turns out “unlimited” means 3GB of usable speed per day, then you get throttled to 256kbps. That’s basically unusable. I was working remotely with no WiFi access, so 3GB was gone before lunchtime most days.

The throttling isn’t mentioned in the product name. You’d only know about it if you clicked a “See details” button on their website. The actual product you’re buying just says “Unlimited Data” in big bold text.

I raised a formal complaint about misleading advertising and spent over two hours being bounced between three agents. I brought up actual consumer law cases where companies were fined for doing exactly this. The ACCC in Australia took Optus to Federal Court for advertising “unlimited broadband” that throttled to 256kbps (same speed as Jetpac) and the court declared it misleading. The FTC in the US fined AT&T $60 million for the same thing and specifically ruled that hiding restrictions behind hyperlinks doesn’t count as proper disclosure. Jetpac is based in Singapore, where the Consumer Protection (Fair Trading) Act also makes it an unfair practice to mislead consumers.

Not one agent acknowledged any of this. They just kept repeating the same scripted lines about fair usage and pointing me back to the “See details” button.

The best part? A supervisor named Kay straight up closed the chat on me while my complaint was still active and I’d been asking to be escalated. I wasn’t rude or aggressive at any point. I was then connected to a brand new agent who started the whole script over again. After 6+ hours, still no resolution.

Here’s what really gets me though. Multiple independent review sites (TechRadar, Monito, Cybernews) all describe Jetpac as having “no data throttling.” So either their marketing to press outlets is wrong, or the throttle on their “Unlimited” plans shouldn’t exist. Pick one.

I’m now filing formal complaints with the ACCC in Australia, and the CCCS and CASE in Singapore. If you’ve had the same experience with Jetpac’s “Unlimited” plan, I want to hear from you. Group complaints carry way more weight with regulators than individual ones.

DM me or drop a comment if you’ve been affected. Happy to share the full chat log and the legal precedents I’ve compiled.

So I bought Jetpac’s “Unlimited Data” eSIM for a trip to Thailand. Turns out “unlimited” means 3GB of usable speed per day, then you get throttled to 256kbps. That’s basically unusable. I was working remotely with no WiFi access, so 3GB was gone before lunchtime most days.

The throttling isn’t mentioned in the product name. You’d only know about it if you clicked a “See details” button on their website. The actual product you’re buying just says “Unlimited Data” in big bold text.

I raised a formal complaint about misleading advertising and spent over two hours being bounced between three agents. I brought up actual consumer law cases where companies were fined for doing exactly this. The ACCC in Australia took Optus to Federal Court for advertising “unlimited broadband” that throttled to 256kbps (same speed as Jetpac) and the court declared it misleading. The FTC in the US fined AT&T $60 million for the same thing and specifically ruled that hiding restrictions behind hyperlinks doesn’t count as proper disclosure. Jetpac is based in Singapore, where the Consumer Protection (Fair Trading) Act also makes it an unfair practice to mislead consumers.

Not one agent acknowledged any of this. They just kept repeating the same scripted lines about fair usage and pointing me back to the “See details” button.

The best part? A supervisor named Kay straight up closed the chat on me while my complaint was still active and I’d been asking to be escalated. I wasn’t rude or aggressive at any point. I was then connected to a brand new agent who started the whole script over again. After 6+ hours, still no resolution.

Here’s what really gets me though. Multiple independent review sites (TechRadar, Monito, Cybernews) all describe Jetpac as having “no data throttling.” So either their marketing to press outlets is wrong, or the throttle on their “Unlimited” plans shouldn’t exist. Pick one.

I’m now filing formal complaints with the ACCC in Australia, and the CCCS and CASE in Singapore. If you’ve had the same experience with Jetpac’s “Unlimited” plan, I want to hear from you. Group complaints carry way more weight with regulators than individual ones.

DM me or drop a comment if you’ve been affected. Happy to share the full chat log and the legal precedents I’ve compiled.

So I bought Jetpac’s “Unlimited Data” eSIM for a trip to Thailand. Turns out “unlimited” means 3GB of usable speed per day, then you get throttled to 256kbps. That’s basically unusable. I was working remotely with no WiFi access, so 3GB was gone before lunchtime most days.

The throttling isn’t mentioned in the product name. You’d only know about it if you clicked a “See details” button on their website. The actual product you’re buying just says “Unlimited Data” in big bold text.

I raised a formal complaint about misleading advertising and spent over two hours being bounced between three agents. I brought up actual consumer law cases where companies were fined for doing exactly this. The ACCC in Australia took Optus to Federal Court for advertising “unlimited broadband” that throttled to 256kbps (same speed as Jetpac) and the court declared it misleading. The FTC in the US fined AT&T $60 million for the same thing and specifically ruled that hiding restrictions behind hyperlinks doesn’t count as proper disclosure. Jetpac is based in Singapore, where the Consumer Protection (Fair Trading) Act also makes it an unfair practice to mislead consumers.

Not one agent acknowledged any of this. They just kept repeating the same scripted lines about fair usage and pointing me back to the “See details” button.

The best part? A supervisor named Kay straight up closed the chat on me while my complaint was still active and I’d been asking to be escalated. I wasn’t rude or aggressive at any point. I was then connected to a brand new agent who started the whole script over again. After 6+ hours, still no resolution.

Here’s what really gets me though. Multiple independent review sites (TechRadar, Monito, Cybernews) all describe Jetpac as having “no data throttling.” So either their marketing to press outlets is wrong, or the throttle on their “Unlimited” plans shouldn’t exist. Pick one.

I’m now filing formal complaints with the ACCC in Australia, and the CCCS and CASE in Singapore. If you’ve had the same experience with Jetpac’s “Unlimited” plan, I want to hear from you. Group complaints carry way more weight with regulators than individual ones.

DM me or drop a comment if you’ve been affected. Happy to share the full chat log and the legal precedents I’ve compiled.