I don't know if this has happened to anyone else. I called RBC a few months back because I was being charged almost $12 for banking. They told me that I switched my package to some premium package. I told them I never had that conversation and they reversed it. In that conversation they told me that because I had a few products I could get free banking. Then I see that I'm now being charged $5. They tell me "you switched to this". Thankfully I kept the conversation and I replayed it back so they couldn't pull a fast one.
At the same time, I find out they renewed my GIC even though I have explicit instruction to not do it and to cash it out. They tell me "they were given instruction On file to renew!!!). What is going on??
I've been told from someone that they are doing everything they can to keep clients to keep clients that keep moving to wealth simple. This is exactly why people are moving.
Anyone else having this issue?? Be careful! Can't trust the banks.