u/Charming-Jay

I logged into my computershare account and it now says I don't have any holdings. The chat bot would not connect me to a live agent telling me I needed to be logged in, even though I was logged in. I contacted support by phone and was told this is a known issue and they don't have an estimated time to resolve. Balance information was available by phone and they will mail me a current statement. The customer service representative did make a comment about issues with shareholders attempting to sell their shares during the lockout period being a possible cause of why the shares weren't visible but this sounded odd since which one was it, it is a known issue or they removed access to prevent sales during the lockout period? Anyway, just wanted to share this experience as others may be experiencing it as well.