[For Hire] Bilingual (English/French) Customer Support and Retention Specialist |2+ Years EXP | Night Shift Available
Hi everyone,
I am a highly experienced Bilingual Customer Support and Retention Specialist looking for remote opportunities (Chat, Email, or Voice). Based in Morocco, I am specifically looking for night shifts to align with North American business hours (EST/PST).
Why hire me?
• Proven Experience: I spent over 2 years working for the North American market (SiriusXM), specializing in high-volume customer support and subscription retention.
• Bilingual Mastery: I am fully fluent in both English and French, allowing me to handle diverse customer bases across the US, Canada, and Europe.
• Retention Expert: I don’t just answer tickets; I know how to handle difficult customers, reduce churn, and turn cancellations into saves.
• Tech Savvy: Experienced with various CRM tools, helpdesk software, and remote communication platforms.
What I can do for you:
• Provide 24/7 (Night shift) support for your e-commerce or SaaS business.
• Manage email and live chat tickets with high speed and accuracy.
• Handle customer retention and upselling to increase your revenue.
• Maintain high scores.
I am reliable, have a high-speed fiber-optic connection, and am ready to start immediately.
Rate: Negotiable based on volume and responsibilities.
Availability: Full-time / Part-time (Night shifts preferred).
Please DM me or reply to this post to discuss how I can help your team. I can provide my detailed resume upon request!