Altitude Boca II Smart Ceiling Fan WiFi Reset Procedure
Hello all,
I joined the site specifically to make this post about the Altitude fan. Skip down if all you want is the instructions.
I should first say that I really like the fan(s). I have the Altitude Dragonfly 56-inch fan and the more popular Boca II 52-inch fan. Bought them at Lowe's (online). I like the Dragonfly better, it's quieter. Would recommend either of them. The install manual is decent. Read it, follow it, save yourself the "I know what I'm doing" headache. Install and Matter pairing when new out of the box- no issues.
The issue came when I decided to upgrade my HA server to something better/faster. I decided to just pair everything again on the new server. My automations are simple enough. The fans however were the biggest headache. I did keep all the documentation that came in the boxes since I knew I would upgrade the server one day.
There are instructions in the documentation on how to do a Network reset (factory reset). The problem is THEY ARE WRONG. It was the same instructions for both fans. It says to hold the "Light On/Off" button for 3 seconds, stuff will flash, then reset is done. THIS DOES NOTHING. All it seemed to do is turn everything off on the fan. I was still seeing the ip of the device on my network. I was pinging it the whole time to see if it did anything. It never dropped. I cut power from the breaker a dozen times. Nothing. What am I doing wrong- I asked myself.
After a few days of searching I came upon a manual for the remote control here. It looked exactly the same as mine. Different model number, but identical. Whether mine is older or newer, who knows. At any rate, this documentation had a different method for network reset, the correct method. This is what you are really supposed to do:
(in case the image goes missing)
Reset the Fan’s Smart Network/Wif Settings
- To reconnect the fan to a new Wi-Fi or smart home ecosystem, press and hold the 2H button on the remote for 3 seconds until the LEDs flash 3 times.
- Repeat this process with the 4H button and the 8H button, ensuring the LEDs flash 3 times after each hold.
- Once all three buttons have been held in the sequence, the remote’s LEDs will flash 10 times, and the fan will emit a beeping sound, indicating the reset is complete.
- Power Cycle the Fan: Switch the fan’s main power OFF and then ON using the wall switch or breaker.
- Wait 20 to 30 seconds before restoring power to the fan.
THIS WORKS!! The button holding is more like 5 seconds actually. The remote will flash for each button sequence hold. After the 8H button hold the light does indeed flash and there is a beeping noise. I did this with everything off (fan and light). Once done kill power on the switch or breaker. IMPORTANT: Give it a bit before you turn power back on. This gives the transmitter time to deplete any stored power and actually reset for pairing mode. I added step 5 above to make note of this. Personally I waited about 30 seconds before flipping the breaker back on. After that, HA pairing via Matter went without any issues.
Final note: I hope the manufacturer sees this and fixes their documentation. IT'S WRONG. Better yet, put it on your site. As of this post, there is no support page. Finding documentation on a manuals site isn't ideal. Make it accessible somewhere please. Oh and the Dragonfly fan isn't on the website either. It's an awesome fan!! I really like your fans. The price point and the fact that it's Matter enabled really gives you a leg up on what little competition there is out there right now.
I hope this helps.
Here are links to the fans mentioned (Lowe's). Both come in a few different styles. I am in no way affiliated with anything. Just a fan of the fans.