Mother’s Day
We rarely eat out as an entire family these days, and I’m pro-tipping, consider 20% “decent”, and usually leave 25% for good to great service.
We got hit with the auto-grat of 20% today, because we were a table of 6+. Saw it on the menu when we ordered, and were ok with it.
However. The place wasn’t very busy. Just a few tables & a handful of people sitting at the bar. We were given the wrong menus & had to wait a while for the right one - then they were out of the right one and only had 1 copy for our table. We gave drink orders, and waited a long time for the drinks to come.
Food came out in a reasonable timeframe, but was delivered without silverware. Pancakes and toast cooling rapidly with no knives to spread butter. Another drink was ordered at the same time as the food, and it didn’t come until *after* all the food had been delivered.
We were checked on a few times, and drink refills offered. Apologies given for all the faux pas, and we didn’t complain. But we didn’t up the tip, either. And while the food was good overall, I will never have pancakes there again. Total disappointment on that front.
I’m still ok with the 20%, but service was merely adequate, not good, and certainly not great. And honestly…it’s been years and years since I’ve had service that was just adequate.